Parts Counter Associate – Charlottesville, VA

This individual will perform various customer service, marketing, promoting, advertising, and stocking duties related to the parts sales, receiving, and delivery of parts and accessories that contribute to the efficient, safe, and profitable operation of the parts department. They will assist customers by correctly identifying needed items and using electronic parts catalogs and other available resources. They will merchandise, invoice, and make any necessary entries to the inventory control system based on company guidelines.

Specific Duties Include:

• Assist in keeping the parts department clean and professional.
• Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealership’s standards and ensure customer satisfaction.
• Take a proactive approach to inventory control by assisting and or reporting discrepancies.
• Ensure internal and external customers receive the correct parts promptly.
• Proactively study and stay current on industry and product information.
• Pick up and deliver parts for customers and vendors as needed.
• Mark and store parts in the stockroom according to the prearranged system and assist with cycle count duties.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and the community to present a professional image of New Virginia Tractor, LLC.
• Proactively seek and participate in company-sponsored training to develop and advance knowledge base and skill set.
• Participate in all company/location-driven communication efforts, including open book meetings, huddles, department meetings, and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management professionally and efficiently.

Job Requirements:

• Formal parts training and or industry experience
• Understanding of mechanical and technical terms
• Knowledge of parts operating systems preferred
• Computer skills
• Strong organizational skills
• Interpersonal skills
• Customer service skills
• Candidates must have valid work authorization and be able to work in the US without company sponsorship